-We require a guarantee deposit of 50% of the total value of your stay when the reservation is confirmed. The balance should be paid 30 days before the date of arrival. Reservations that do not fulfill these requirements could be canceled.
-All cancellations must be in writing.
If the reservation is canceled before 60 days prior to the reserved date of arrival the guarantee will be returned in full less a service charge equivalent to 10% of the value of the guarantee.
-If the reservation is canceled more than 30 days but less than 60 days before the reserved date of arrival, the guarantee will be returned less 50% of the value of the guarantee.
-If the reservation is canceled or postponed less than 30 days prior to the reserved date of arrival, the guarantee will not be refunded if the ski area is open.
-Prices in dollars are informative. Bills for consumption at the hotel are presented in Chilean pesos at the official exchange rate. Prices may be subject to change. Our rates do not include the 19% Value Added Tax (known as IVA), however, guests who are not residents of -Chile do not pay IVA if they pay their hotel account in dollars or with a dollar credit card.
Room and extras charges are non-refundable once a guest is at Portillo.