Q. Where do I store my baggage while traveling on PeruRail?
A. Passengers may store their baggage in the baggage car on the train. Upon arrival, please present your belongings to the baggage counter, there is also space inside the passenger cars for a small handbag or backpack per passenger*.

Q. May I take my bicycle with me on the train?
A. Yes, simply take your bicycle to the baggage counter upon arrival.

Q. Do I need to tip porters?
A. Tipping porters or baggage handlers is at your own discretion. As a guidance a typical tip is between 1 and 3 Soles per bag.

Q. Can I store my baggage at one of the stations?
A. Lockers are not provided, however, you may leave your luggage in our baggage storage room*.

* Please note that PeruRail cannot be held liable for lost, damaged or stolen baggage or the contents of your baggage. We suggest that you do not carry valuables with you.

Purchasing Tickets

Q. How can I purchase a ticket for Peru Rail ?
A. You can send a booking request on-line. Click here to visit the Journey Planner for details of each of our journeys. Alternatively, click here to contact us.

General Information

Q. When should I board my train?
A. All passengers should board 30 minutes prior to the scheduled departure.

Q. What do I need to do if I lose something?
A. Please inform a PeruRail representative. If you cannot locate a representative, please phone +51 84 238722 during normal working hours, or contact servicioabordo@perurail.com.

Q. Do you serve refreshments on board the train?
A. A variety of food and beverages are served free, or at an additional cost, depending on the class of service.

Accessibility

Q. What accommodation is provided for handicapped passengers or those needing special assistance?
A. Every effort will be made to assist passengers with any need they may have. We strongly recommend travelling in an Inca Coach for any passenger needing special assistance. Oxygen is provided on all trains for passengers having difficulty acclimatizing to the high altitudes.